Privacy Policy

Ora Privacy Policy

Ora (hereinafter referred to as "we," "us," or "our") is committed to protecting your privacy. This privacy policy (the "Policy") explains how we collect, use, and share your personal information through our voluntary carbon credit trading app  and our website (collectively, the "Platform").

By using the Platform, you consent to the collection, use, and disclosure of your information as described in this Policy.

What information do we collect?

We collect the following information from you when you use the Platform:

  • Personal information: This includes your name, email address, phone number, and other contact information when you create an account on the Platform.
  • Financial information: This includes your credit card or bank account information when you make a purchase on the Platform.
  • Transaction information: This includes information about your purchases of carbon credits, such as the amount of credits you purchased, the price you paid, and the date of purchase.
  • Device information: This includes information about the device you use to access the Platform, such as your IP address, browser type, and operating system.
  • Location information: This includes your location information if you have enabled location services on your device.
  • Log data: This includes information about your activity on the Platform, such as the pages you visit, the links you click, and the time you spend on our website or app.

How do we use your information?

We use your information for the following purposes:

  • To provide you with the services you request: We use your personal information to provide you with the services you request, such as buying and selling carbon credits.
  • To improve our services: We use your transaction information to improve our services, such as by offering you more relevant products and services.
  • To communicate with you: We use your contact information to communicate with you about your account, your transactions, and other matters related to our services.
  • To comply with the law: We may use your information to comply with the law, such as by providing information to law enforcement agencies if required to do so.
  • To protect our rights: We may use your information to protect our rights, such as by investigating fraud or other illegal activity.

How do we share your information?

We may share your information with the following third parties:

  • Service providers: We may share your information with service providers who help us provide our services, such as payment processors and customer support providers.
  • Business partners: We may share your information with business partners who offer products or services that we believe may be of interest to you.
  • Government agencies: We may share your information with government agencies if required to do so by law.

How do we protect your information?

We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. We use industry-standard security technologies, such as firewalls and encryption, to protect your information. These steps include:

  • Using secure servers.
  • Encrypting your personal information.
  • Limiting access to your personal information to authorised employees.
  • Requiring employees to sign confidentiality agreements.

However, no security measure is completely effective, and we cannot guarantee the security of your information. You are responsible for keeping your account information confidential, including your username and password.

How long do we keep your information?

We keep your information for as long as necessary to provide you with our services, comply with the law, and protect our rights.

Your rights

You have the following rights with respect to your information:

  • Access: You have the right to access your information.
  • Correction: You have the right to correct any inaccurate or incomplete information about you.
  • Deletion: You have the right to request that we delete your information.
  • Objection: You have the right to object to our processing of your information.
  • Portability: You have the right to request that we transfer your information to another organisation.

Changes to this privacy policy

We may update this Policy from time to time by posting a new version on our website. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

How to contact us

If you have any questions about this privacy policy, please contact us at: or write to us at 72 Charlotte Street, London, England, W1T 4QQ.

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